Over the last 3 days, I've been visiting a few offices with a primary focus of helping users install multiple language packs for spellchecking. It was this individual help which lead me to learning a very important lesson.
My day-to-day, high level role is to develop and maintain applications to improve the business. Most of my time is spent these days developing XPages applications. This is great and welcomed by the customers but during all this time some of the most powerful, fundamental features of Lotus Notes have been overlooked. I'm not talking from a design point-of-view but more so the way users use Lotus Notes and especially what they are missing.
I've held several training sessions, sometimes with only groups of 3 but nothing can compare with taking 5 / 10 minutes with a user one on one. Over the last couple of days, I've listened to their problems and have been able to solve and introduce different ways of working which has proved more rewarding for the user than any of the greatest XPage features. As a developer, I have been guilty of assuming users are familiar with all of the basic features. I've realised, they are not!
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